*PREREQUISITE: Level 1: Foundations of CPS at previous CPSI or FLCC. If you did not take Level 1 at CPSI or FLCC but have a solid understanding of the Osborne-Parnes Creative Problem Solving process, you must connect with CPSI Program Staff before being enrolled. PREFERRED: Completion of Level 2: Creative Problem Solving Tools and Level 3: Facilitating CPS. Registrants should have a solid understanding of CPS tools and facilitation skills.This is a series of workshops being delivered by the senior faculty at the Center for Applied Imagination at Buffalo State University. While we recommend attending all four days for a coordinated experience, each day can be taken as a free-standing, individual experience.
Day 2
Solve the Real Problem: Because What You Think is the Problem is Usually Not the Problem
Instructor: Dr. Roger Firestien, Ph.D., Associate Professor Emeritus at the Center for Applied Imagination
99% of the time, what we THINK is our problem is actually NOT the problem.
We’ve all been there. You thought you solved a tough problem, and then it’s back again. Or you’ve worked and reworked your solution, and you’re hitting dead ends. Why? We have been taught to find answers to problems, not to question the problem itself.
We are still using the same strategies we learned in elementary school to solve complex, non-routine, difficult, and potentially dangerous problems. However, research has shown that investing even 5 minutes in redefining a problem produces more original and higher-quality solutions than those developed without problem clarification.
Using examples from business, medicine, education, agriculture, manufacturing, and more, Dr. Roger Firestien introduces the simplest of methods to uncover the correct problems to solve. That method? Questions. But not just any type of questions - creative questions.
Don’t waste your time solving the wrong problem.
Can you afford to spend 5 minutes to find the real problem?
Can you afford not to?
Takeaways
- How to use the four problem solving mindsets to make sure you are solving the right problem – not just a symptom.
- How to defeat the first problem fallacy – What you first think is the problem is not the problem.
- How a piece of scrap metal saved the airline industry billions of dollars. The benefit of solving the right problem.
- How to make sure you are solving the right problem at home, at work, and in your community.
You will apply what you learned to actual challenges facing your work or personal life today.